As an IFMA member, you have access to exclusive resources that give you valuable knowledge and help set you apart from fellow FM professionals. To further enhance your membership experience, each month you will receive a message with a benefit or opportunity created just for you, our member.
This month’s benefit – We invite you to join us and Chief Marketing Officer of ISS World Services A/S, Peter Ankerstjerne for for an interactive and comprehensive webinar titled, Service Management 3.0 – the future direction for FM?
Date: Wednesday, February 25th, 2015
Time: 11:00am-12:00pm CST
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Through his more than 20 years with the ISS Group, Peter has been involved in most aspects of Service Management, Facility Management, Outsourcing, Marketing and Strategy Development. Starting his career in ISS Denmark where he worked with Marketing and Business Development, Peter was responsible for developing the Integrated Facility Services model, which is still a key strategic focal point of the ISS organization and where he chairs the IFS Steering Committee.
In 2001 Peter joined the corporate team and today he heads-up Group Marketing reporting to the CEO. He is the author of nine industry White Papers and co-author/editor of three White Books as part of the ISS 2020 Vision Series on the future of FM, developed in a collaboration with the Copenhagen Institute for Future Studies.
Learning Objectives that will be covered:
- Understand what Service Management is and how it can add value to the workplace.
- Understand workplace psychology and how FM can influence workplace efficiency and satisfaction directly and indirectly
- Get insights into the latest trends in terms of New Ways of Working and how it will influence FM
- Get insight into how FM can work more systematically with innovation and continuous improvements as part of the service management mind set.